Returns & Exchanges

At 1 Hair Stop International, we strive for complete satisfaction with your hair extensions and toppers. If you are not entirely happy with your purchase, we offer a hassle-free return and exchange process within 7 days of delivery, provided the security seal remains intact.

Return Process

• 1.
  Initiate Your Request

  Email our support team or visit our online returns portal with your order number and photos of the product to begin the authorization process.

• 2.
  Quality Inspection Check

  Ensure the hair extensions are in their original packaging, unused, and that the hygiene golden seal has not been broken or tampered with.

• 3.
  Secure Packaging

  Pack the items securely in their original box to prevent damage during transit and include the original invoice inside the parcel.

• 4.
  Shipping and Refund

  Ship the package back to our warehouse using a tracked courier service; once received and inspected, your refund or exchange will be processed within 5-7 business days.